Frequently Asked Questions
Everything you need to know about shopping with Queni Koi Southern.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our online portal to initiate a return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Queni Koi Southern, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.